Refund Policy
Any amount from a purchase that did not finish always goes straight back to your credit. The rules are below.
Last updated 2026-11-01
Automatic returns
- If a purchase does not finish before the card code is issued, the amount goes straight back to your credit.
- If only some cards in an order were issued, the cards that were not issued are returned.
Issued cards
An issued card is a digital product with cash value that you can use the moment you receive it, so use it right away rather than asking for an exchange or refund.
Credit top-ups
- Your credit is for buying cards. Your credit and any bonus stay in your account with no expiry.
- If you sent an amount different from the one shown, we check the amount received and add it to your credit.